At Feather Flags Direct, every product is custom-made to your specifications, making each item unique to your design. As such, we are unable to accept returns or provide refunds for non-defective items. This policy is in line with the UK Consumer Contracts Regulations, which do not require refunds for bespoke or personalised goods.
Defective Items
We take pride in producing high-quality flags and banners, but if you believe your item is defective or has been damaged during transit, please follow the steps below:
- Contact Us
Notify us within 7 days of receiving your order by emailing info@featherflagsdirect.com or calling 01736 710077. Please provide:- Your order number
- A detailed description of the issue
- Clear photos of the defect or damage
- Assessment
Our team will review your claim and may request further information or images to assess the issue. - Resolution
If your item is found to be defective, we will offer a replacement or refund. We may ask you to return the defective item for inspection.
Important Notes
- Bespoke Products: As our products are custom-printed to your exact design, we cannot accept returns for changes of mind, errors in submitted artwork, or incorrect specifications provided during the order process.
- Pre-Production Proofs: We encourage all customers to carefully review their proofs before approving for production. This helps ensure the final product meets your expectations.
Contact Us
If you have any questions about our returns and refunds policy, please don’t hesitate to contact us:
- Email: info@featherflagsdirect.com
- Phone: 01736 710077